Member Experience Ambassador Part Time
Company: BJ's Wholesale Club
Location: Rockford
Posted on: July 7, 2025
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Job Description:
Join our team of more than 34,000 team members, supporting our
members and communities in our Club Support Center, 235 clubs and
eight distribution centers. BJ’s Wholesale Club offers a
collaborative and inclusive environment where all team members can
learn, grow and be their authentic selves. Together, we’re
committed to providing outstanding service and convenience to our
members, helping them save on the products and services they need
for their families and homes. The Benefits of working at BJ’s •
BJ’s pays weekly • Eligible for free BJ's Inner Circle and
Supplemental membership(s)* • Generous time off programs to support
busy lifestyles* o Vacation, Personal, Holiday, Sick, Bereavement
Leave, Jury Duty • Benefit plans for your changing needs* o Three
medical plans, Health Savings Account (HSA), two dental plans,
vision plan, flexible spending ? • 401(k) plan with company match
(must be at least 18 years old) *eligibility requirements vary by
position medical plans vary by location Job Summary Responsible for
performing merchandise protection procedures, monitoring entrance
and exit activity, and providing superior customer service to
members. Team Members: Carry out job functions and responsibilities
as assigned. Support the application of club policies, procedures
and compliance. We strive for flawless execution and hold ourselves
accountable. Acts with honesty and integrity and lead with the
member in mind to address all concerns and to escalate any
concerns, as appropriate. Ensure a safe and positive environment
for our members and each other. Embrace inclusion and diversity, by
working together with collaboration and respect. Work as a team to
achieve goals. Move with speed and agility in everything we do.
Innovate and adapt so we can move as fast as the world around us.
Maintain a friendly and positive attitude. Members: Deliver service
excellence through all points of contact. Resolve and deescalate to
address every member concern. Ensure a safe and positive
environment and experience for the members. Daily commitment to
GOLD Member Standards Greet, Anticipate, Appreciate (GAA) Fast,
Friendly Full, Fresh, Clean Club Standards: Work as a team to
deliver GOLD club standards daily. Work with commitment and pride
to deliver GOLD- Grand opening look daily Clean and organized,
inside, and out Know your Business: Understand how to access and
read production and/or financial performance reporting for your
department. See the connection between consistent execution and the
positive impact it can have on the business. Major Tasks,
Responsibilities, and Key Accountabilities Delivers superior member
service, including greeting, assisting, and thanking all members in
a prompt, friendly and professional manner. Resolves member
concerns in a courteous and timely manner and escalates issues to
management when necessary. Maintains and exhibits clear
understanding of merchandise protection procedures and shrink alert
protocols. Reviews and maintains the AP Alert Binder according to
AP standards. Follow the BEST (bottom of the cart, electronics,
self-checkout, and thanking the member) procedures including
cross-checking merchandise to member register receipts and
verifying high dollar value items. Records register receipt
discrepancies and notifies front line to immediately rectify the
situation. Audits Express Pay, BOPIC, Curbside Pick-up, and Same
Day Delivery according to company procedures. Ensure the execution
of the repack awareness guidelines by inspecting known repack
articles. Monitor member and visitor traffic entering and exiting
the club Responds to Electronic Article Surveillance (EAS) alarms
according to established EAS response procedures. Maintains high
standards of safety for members and team members. Inspects team
members, members, and vendors bags, backpacks, briefcases, and
lunch boxes as they are leaving the building. Processes empty water
jug return vouchers to members. Maintains all club policies and
procedures. Performs other duties as assigned, including working in
other departments as needed. Regular, predictable, full attendance
is an essential function of this job. Qualifications Strong
interpersonal skills and an attention to detail are required. Basic
math skills preferred. Ability to use a smart handheld device. Must
successfully complete required training and certification
processes. Must be employed with the company for at least 6 months.
At least 18 years of age. Environmental Job Conditions All the time
is spent standing and moving about on hard surfaces. Will at times
require bending, pulling, reaching, stooping and climbing
ladders/step stools. May require occasional lifting up to 30 lbs.
Exposure to both indoor and outdoor temperatures. In accordance
with the Pay Transparency requirements, the following represents a
good faith estimate of the compensation range for this position. At
BJ’s Wholesale Club, we carefully consider a wide range of
non-discriminatory factors when determining salary. Actual salaries
will vary depending on factors including but not limited to
location, education, experience, and qualifications. The pay range
for this position is starting from $16.25.
Keywords: BJ's Wholesale Club, Kingsport , Member Experience Ambassador Part Time, Seasonal Jobs , Rockford, Tennessee
