Senior User Support Specialist
Company: Contact Government Services, LLC
Location: Knoxville
Posted on: May 6, 2024
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Job Description:
Senior User Support Specialist
Employment Type: Full Time, Senior-level
Department: Information Technology
CGS is seeking a Senior User Support Specialist to join our team in
supporting a wide-ranging technical support initiative for a large
Federal agency.
CGS brings motivated, highly skilled, and creative people together
to solve the government's most dynamic problems with cutting-edge
technology. To carry out our mission, we are seeking candidates who
are excited to contribute to government innovation, appreciate
collaboration, and can anticipate the needs of others. Here at CGS,
we offer an environment in which our employees feel supported, and
we encourage professional growth through various learning
opportunities.
Skills and attributes for success:
- Setup, monitor, train, troubleshoot, diagnose, and resolve issues
with web conferencing tools including but not limited to: (a)
Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e)
Adobe Connect Qualifications.
- 4+ years demonstrated ability to set up and disable Zoom.gov
accounts.
- Demonstrated ability to train over 100 users in all aspects of
Zoom.gov use.
- Demonstrated ability to diagnose issues with Zoom (audio/video;
links, etc).
- Demonstrated ability to resolve issues with Zoom.
- 4+ years of demonstrated experience in training over 100 users in
all aspects of Skype for business.
- Troubleshooting all technical issues with users including but not
limited: to audio/video issues and resolving issues.
- 4+ years of demonstrated experience in setting up and monitoring
WebEx training (troubleshooting technical issues with users and
resolving issues).
- 4+ years of demonstrated experience in all aspects of Adobe
Connect (to set up, monitor meetings, train users, troubleshoot
issues, and resolve issues.
-4+ years of demonstrated experience in setting up Team Meetings;
training over 100 users on Team Meetings; troubleshooting technical
issues; and resolving issues.
Qualifications:
- Must have an undergraduate degree.
- Certified trainer in web conferencing (Zoom.gov, Adobe Connect,
Skype for business, WebEx).
- Must be able to describe differences between basic and licensed
accounts, and the advantages and disadvantages of each
platform.
- Must be a US Citizen upfront.
- Must be able to obtain a Public Trust security clearance.
Our commitment:
Contact Government Services (CGS) strives to simplify and enhance
government bureaucracy through the optimization of human,
technical, and financial resources. We combine cutting-edge
technology with world-class personnel to deliver customized
solutions that fit our client's specific needs. We are committed to
solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government
contracting portfolio, and along the way, we've created valuable
partnerships by demonstrating a commitment to honesty,
professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness,
professionalism in all we do, and to deliver the best quality to
our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive
benefits package.
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and
Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer.
Applicants will be considered without regard to their race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Join our team and become part of meaningful government
innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit:
https://www.cgsfederal.com or contact:
Email: info@cgsfederal.com
Keywords: Contact Government Services, LLC, Kingsport , Senior User Support Specialist, Other , Knoxville, Tennessee
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