Service Sr. Supervisor
Company: Citi
Location: Kingsport
Posted on: September 13, 2023
Job Description:
The Service Sr. Supervisor is an intermediate position
responsible for supervising the daily workflow of a Customer
Service team in coordination with the Customer Service function.
The overall objective is to ensure the best in class customer care
focused on building and retaining valuable client relationships and
drive commitment to the delivery of Citi's products and
services.Responsibilities:
- Lead and develop a team of 15-25 care professionals and ensure
they consistently meet performance metrics and provide effective
customer service to Citi's clients
- Develop leaders and their skill set and provide growth
opportunities through guidance and mentorship in conjunction with
succession planning
- Evaluate team's performance and makes recommendations for
staffing, pay increases, promotions, terminations, staffing,
etc.
- Create and execute realistic action steps and timelines for the
team with a strict attention to details and performance
- Drive organizational change through innovation and process
improvement, eliminating friction points for team
- Achieve team performance excellence to ensure high quality and
high volume productivity
- Recruit, hire and build a team of highly productive candidates
through coaching, collaboration and motivation of staff
- Fulfilling the clients' necessities while providing an
exceptional client experience is the expected behavior from all our
employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made,
demonstrating particular consideration for the firm's reputation
and safeguarding Citigroup, its clients and assets, by driving
compliance with applicable laws, rules and regulations, adhering to
Policy, applying sound ethical judgment regarding personal
behavior, conduct and business practices, and escalating, managing
and reporting control issues with transparency, as well as
effectively supervise the activity of others and create
accountability with those who fail to maintain these
standards.Qualifications:
- 2-5 years of relevant experience in a Customer Service
role
- Proficient project management skills
- Effective written and verbal communication
- Influencing and relationship management skills
- Proficient with Microsoft OfficeEducation:
- Bachelor's/University degree or equivalent experienceThis job
description provides a high-level review of the types of work
performed. Other job-related duties may be assigned as
required.-------------------------------------------------Job
Family Group: Customer
Service-------------------------------------------------Job
Family:Service------------------------------------------------------Time
Type:------------------------------------------------------Primary
Location:Jacksonville Florida United
States------------------------------------------------------Primary
Location Salary Range:$49,370.00 -
$68,880.00------------------------------------------------------Citi
is an equal opportunity and affirmative action employer.Qualified
applicants will receive consideration without regard to their race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.Citigroup Inc.
and its subsidiaries ("Citi") invite all qualified interested
applicants to apply for career opportunities. If you are a person
with a disability and need a reasonable accommodation to use our
search tools and/or apply for a career opportunity review .View the
"" poster. View the .View the .View the
Keywords: Citi, Kingsport , Service Sr. Supervisor, Other , Kingsport, Tennessee
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