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Contact Center Specialist

Company: Eastman Credit Union
Location: Kingsport
Posted on: June 10, 2021

Job Description:

Your user session will timeout in 5 minutes. Please click OK to continue with your application. Contact Center Specialist Tracking Code 653-565 Job Description We're Building Careers One Hire at a Time! Do you have high volume, fast pacedCall Centerexperience? Do you have critical thinking skills and exercise decisive judgment? Have you been complimented on your professional manner and enthusiasm for customer service? If so, we wantYOU to serve our members! ContactCenterSpecialist - Kingsport Location Only Work/Life Balance - 40 hours per week/Periodic Overtime required Non-Commission, Competitive Pay Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more! Promotional Opportunities and Career DevelopmentSummary Provide service excellence to members who elect to do business with ECU via phone and email channels. Maintain skills to assist members with most financial needs, resulting in first contact resolution. Essential Duties and Responsibilities include the following. Other duties may be assigned. Provide ECU members with product and service information to meet their needs Interact with ECU members to build relationships by offering exceptional member service Analyze member needs, and promote usage of other ECU products and services as appropriate Adhere to ECU policies and guidelines Maintain thorough knowledge of ECU products and services, as well as related guidelines and procedures Perform all service center responsibilities, as well as those related to opening and maintaining member deposit and loan accounts. Provide excellent service to members and assist with a broad range of issues with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism - resulting in an organizational culture that provides value-added services that meet and exceed the financial expectations of our membership Assist, support and serve as a resource to branch staff - inquiries, member issue resolution, online banking, Bill Pay, research, etc. Participate in Member Service, Consumer Lending and Card Services Focus Teams and Head Teller Forums Provide Web Support training in all new MSR classes Serve as a role model for co-workers - professionalism, attitude, reliability, etc. Proficiency in systems related to providing service (i.e. online account opening, CCM, Clean Entry, Contact Us, CST, Dealer Track, DocuSign, Digital Insight, FIS - Cards, Fiserv, Global Vision Systems (OFAC), GoToAssist, Harland, ID Connect, IS Research, Live Person (secure email and chat), Nautilus, ShoreTel, Velocity, Vertifi, VolCorp Required Experience High school diploma or general education degree (GED); one to three months related experience and/or training; equivalent combination of education and experience. Job Location Kingsport, Tennessee, United States Position Type Full-Time/Regular

Keywords: Eastman Credit Union, Kingsport , Contact Center Specialist, Other , Kingsport, Tennessee

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