MAKE CUSTOMERS HAPPY - Provide Customer Support as a Virtual Support Representative (Work from Home / Remote)
Company: HiringLogistics.com
Location: Kingsport
Posted on: June 6, 2021
Job Description:
Join ECS
as a Virtual Customer Support Agent. Our company is seeking over 2,000
agents. Our agents choose from a number of possible
positions where they provide support to customers from the comfort
of their homes. Examples of positions may include: helping
customers make travel arrangements for a cruise, coordinating
roadside assistance for stranded motorists, assisting customers to
navigate a tax company's website, and assisting families with
Disney reservations, to name a few.Our virtual agents
are true professionals, with relatable personalities, and a
"bend-over-backward for you" mentality.If you are looking for a
family-oriented, work-from-home environment with a professional
company then this is the place for you. If you have the appropriate
office setup, we can offer you flexible hours, 100% autonomy, all
in the comfort of your home.
The starting pay
for our agents is $10/hour for aminimum of 40 hours per week; and
$8/hour for less than 40 hours per week. We also include
bonuses/incentives based on performance, hours worked, and customer
satisfaction. All hours/shifts are available (Days, Evenings,
Nights, weekends, and OT) from which you can choose to
work. The
earning potential is between $30,000-$60,000 per year if you're
willing to put in the time and effort, and offer great customer
support. This is an independent contractor
opportunity.
**We will
respond to you with a decision within two business days. Please
make sure you check your junk/spam folders for a message from us if
you don't see it in your inbox. We will be disappointed if we are
unable to connect with you!
- Participating in
training and certification courses
- Providing
excellent customer service by guiding and helping others with a
friendly attitude
- Using your home
computer and phone to answer inbound phone calls, video calls,
and/or live chats to provide awesome customer service
- Committing to and
following through on working a minimum number of hours per
week
- Being accountable
in all areas of work with us
Standard
Requirements
- Must have customer serviceexperience (6+ months experience
preferred)
- Must have a quiet home office with a computer, headset, and
reliable internet connection
- Must demonstrate professionalism with excellent typing,
communication, and computer skills
- Must be skilled in spelling and grammar rules
- Must be willing to submit to a standard background check, drug
test, technology check, and voice assessments
- Must be willing to work hard and strive to make customers
happy
- Must be articulate and have an excellent command of the English
language
- Must be 18 years old or older
- Must have a high school degree or equivalent
- Must be authorized to work in the US
- Must reside in the US
- Must reside outside of these states: California, Connecticut,
Maryland, Massachusetts, New York, Oregon, or Wisconsin
Technical
Requirements
- CPU Speed
Dual-Core 2.8 GHz or better; OR Intel iclass or AMD Phenom X2 class
or better
- No Atom, Celeron,
Pentium, Opteron Processors
- Minimum Hard
Drive Available Space: 20 GB
- Minimum Hard
Drive Total Space: 60 GB
- Minimum Internet
Download Speed: 10 mbs
- Minimum Internet
Upload Speed: 3 mbs
- Maximum Network
Latency: 120 ms latency max
- OS Win 8.1
(64bit), Win 10 (64bit)
- Minimum RAM: 4
GB
- Must have a home
office set up and ethernet cord you can connect to your
computer.
- Must have a
desktop or laptop connected to a nearby router or wall for
firewall/security purposes
- Netbooks,
tablets, All-in-one computers, MacBook Air, Mac USB-C ports, and
dual boot machines are not compatible with our systems.
#LI-Remote
Keywords: HiringLogistics.com, Kingsport , MAKE CUSTOMERS HAPPY - Provide Customer Support as a Virtual Support Representative (Work from Home / Remote), Other , Kingsport, Tennessee
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