NESD BMC Data Analyst

Company: General Dynamics Information Technology
Location: Kingsport
Posted on: June 4, 2021

Job Description:

**Type of Requisition:** Regular**Clearance Level Must Be Able to Obtain:** Secret**Public Trust/Other Required:** None**Job Family:** Data AnalysisThe **Navy Directorate for Information Dominance** is consolidating all Tier-1 IT service desks and moving from a human-centered Subject Matter Expert (SME)-based business model to a business model using a Knowledge-Based (KM) solution called **Navy Enterprise Service Desk (NESD).** We are seeking a **Senior Data Analyst** to join our team. This position is supportable remotely within the U.S.The capability shall employ artificial intelligence, machine learning, and natural language processing to create an adaptive solution that becomes smarter with each transaction in NESD. Your specific role in this process is to offer insights and solutions to Remedy ticket management processes and drive the evolution of the solution to be more efficient and helpful to the end user. Duties include:+ Extract and analyze data from the Remedy/Helix system to identify the most repetitive incidents.+ Work with technical developers and business process managers to identify opportunities to infuse automation to drive efficiency thereby reducing the number or duration of contacts to the Service Desk.+ Focus on reducing data redundancy or improving data movement across systems using Application Programming Interfaces (APIs) that expose data and application functionality for use by developers and users.+ Discover, analyze, and specify potential changes to how software systems create and maintain information and data specifically Remedy/Helix, the Cisco ACD, and the Amelia AI system.+ Employ tools and techniques used to understand and analyze how an organization should collect, update, store and exchange data.+ Review and maintain business users data requirements+ Identify areas where data can be used to improve business activities+ Define and employ data modeling and design standards, tools, best practices, and related development methodologies as appropriate+ Make recommendations for standardization and proper data collection+ Champion the usage of data in business and communicate the benefits and return on investment for application customers and system owners**Basic Qualifications:**+ BS degree; additional years of experience may be considered in lieu of degree+ 5+ years of Software development experience, BMC Remedy/Helix and SQL Server+ Artificial Intelligence experience desired but not required+ Experience in Data Management/Warehousing+ Ability to utilize business intelligence tools to represent insights+ Security + Secret clearanceWe are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Kingsport , NESD BMC Data Analyst, Other , Kingsport, Tennessee