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Customer Service

Company: UnitedHealth Group
Location: Kingsport
Posted on: May 31, 2021

Job Description:

**If you are located in the state of Tennessee, you will have the flexibility to telecommute* as you take on some tough challenges.** **Training classes start soon - apply today!**

Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like **UnitedHealthcare** , part of the **UnitedHealth** **Group** family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients. This is no small opportunity. This is where you can bring your compassion for others while building your career.

This position is full-time (40 hours/week), five days per week. Weekday, Saturday, and holiday availability required. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:50am - 6:05pm (EST). It may be necessary, given the business need, to work occasional overtime. If you are located in the state of Tennessee you will have the flexibility to telecommute* as you take on some tough challenges.

We offer 15 weeks of paid training. The hours during training will be 8:00am to 4:30pm Monday-Friday (EST). **Training will be conducted virtually from your home.**

_*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy._

**Primary Responsibilities**

+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)

+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller

+ Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff

+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends

This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High school diploma, GED or equivalent work experience

+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

+ Skilled in problem solving to quickly assess current state and formulate recommendations

+ If you need to enter a work site for any reason, you will be **required** to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders.

**Preferred Qualifications:**

+ 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

+ Prior health care experience

**Telecommuting Requirements:**

+ Reside within the state of Tennessee

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Ability to keep all company sensitive documents secure (if applicable)

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

**UnitedHealth Group is an essential business.** The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Helping create positive customer experiences for providers and our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doing **your life's best work.** **SM**

**Careers with UnitedHealthcare** . Let's talk about opportunity. Start with a Fortune 10 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do **your life's best work.** **SM**

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

_UnitedHealth Group_ is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, healthcare, health care, office, phone support, training class, TN, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo

Keywords: UnitedHealth Group, Kingsport , Customer Service, Other , Kingsport, Tennessee

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