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Service Advisor - Mercedes-Benz

Company: Rick Hill Imports - Kingsport, TN
Location: Kingsport
Posted on: May 31, 2021

Job Description:

Identifies the need for, sells, and schedules service work. Acts as a liaison by representing the Mercedes-Benz center to service clients and the client's interest to the Mercedes-Benz center.

Serves as a liaison between the Service Manager, Shop Foreman, Parts personnel, Technicians and Warranty Administration

Responsibilities: * Responsibly help Mercedes-Benz owners care for their cars and maintaining their vehicles * Establishes a critical and ongoing relationship with Mercedes-Benz owners. * Inspect vehicles and apply proper resources (vehicle history, key reader etc,) to accurately identify and verify vehicle mileage and service needs. * Repeat new vehicle sales by providing a premium after sales experience for each client. * Refer to service history, inspect vehicle, and recommend service to clients, identify repeat repairs for expeditious conclusion in customers best interests. * Maintain constant contact with Dispatch ensuring expeditious and informed updates for the customer * Responsibly promote the sales of appropriate services, parts, and accessories. * Write and verify accurate repair orders and include supporting documentation. * Administer new and used vehicle warranty repairs in accordance with warranty specifications. * Meet requirements of state and federal law for automobile repair and consumer protection.

Qualifications: * Prior Experience as a Service Advisor * We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.

Keywords: Rick Hill Imports - Kingsport, TN, Kingsport , Service Advisor - Mercedes-Benz, Other , Kingsport, Tennessee

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