Service Advisor - Mercedes-Benz
Company: Rick Hill Imports - Kingsport, TN
Posted on: May 31, 2021
Identifies the need for, sells, and schedules service work. Acts
as a liaison by representing the Mercedes-Benz center to service
clients and the client's interest to the Mercedes-Benz center.
Serves as a liaison between the Service Manager, Shop Foreman,
Parts personnel, Technicians and Warranty Administration
Responsibilities: * Responsibly help Mercedes-Benz owners care
for their cars and maintaining their vehicles * Establishes a
critical and ongoing relationship with Mercedes-Benz owners. *
Inspect vehicles and apply proper resources (vehicle history, key
reader etc,) to accurately identify and verify vehicle mileage and
service needs. * Repeat new vehicle sales by providing a premium
after sales experience for each client. * Refer to service history,
inspect vehicle, and recommend service to clients, identify repeat
repairs for expeditious conclusion in customers best interests. *
Maintain constant contact with Dispatch ensuring expeditious and
informed updates for the customer * Responsibly promote the sales
of appropriate services, parts, and accessories. * Write and verify
accurate repair orders and include supporting documentation. *
Administer new and used vehicle warranty repairs in accordance with
warranty specifications. * Meet requirements of state and federal
law for automobile repair and consumer protection.
Qualifications: * Prior Experience as a Service Advisor * We are
an equal opportunity employer and prohibit
discrimination/harassment withoutregard to race, color, religion,
age, sex, national origin, disability status, genetics,
protectedveteran status, sexual orientation, gender identity or
expression, or any other characteristicprotected by federal, state
or local laws.
Keywords: Rick Hill Imports - Kingsport, TN, Kingsport , Service Advisor - Mercedes-Benz, Other , Kingsport, Tennessee
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