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Operations System Analyst

Company: Holston Medical Group
Location: Kingsport
Posted on: May 3, 2021

Job Description:

General Summary:

The Operations Systems Analyst performs operations staff training, including EMR (Allscripts), Practice Management (AEPM), and Outlook Email. Performs liaison duties associated with the implementation, upgrade, support, training materials, and end user training. This position will actively evaluate and provide continual education to facility employees and providers. This position actively participates in system testing during upgrades. Engages with other departments within the organization, utilizes critical thinking and prioritization of assignments. Demonstrates excellent customer service skills.

Main Responsibilities:

  • Develop and perform training for all users for Electronic Medical Record (EMR) system, email, and Practice Management system for users.

  • Provides subject matter expertise in the creation and refinement of various training materials for applications and delivery processes; recommends changes, updates, and refinements to training process and materials.

  • Collaborate with Operations team to access training needs and determine training objectives; including providing ongoing educational opportunities.

  • Provide ongoing evaluation for staff on system use including additional educational opportunities for staff development.

  • Participates in HMG new provider onboarding discussions.

  • Participates in HMG provider relocation discussions.

  • Assist in testing of "hot fixes" and upgrades. Conduct training for all upgrades and new version releases of software.

  • Provide on-site support during office moves and system upgrades.

  • Participate in meetings/committees as assigned.

  • Train/assist staff in understanding pay for value contracts, including requirements of closing HEDIS measures

  • Train/assist staff in understanding and provide ongoing education for MIPS.

  • Collaborate with internal departments as necessary.

  • Assess the workflows in the office and make recommendation for better patient care utilizing our tools.

  • Provide customer service training in offices to provide the ultimate HMG experience.

  • Create/develop Notes/Note forms, text templates and add/update schools and home health agencies in the EMR system as needed.


  • High School diploma or equivalent required
  • 3-5 years experience utilizing an EMR system

  • Must be able to provide clear and concise information through written and verbal communications
  • Excellent organizational, interpersonal, and time-management skills with the ability to multi-task and prioritize own work

Physical/Mental Demands:

Combination of walking, sitting, standing, bending, reaching, and lifting. Must be able to lift up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Occasional stress from balancing multiple tasks.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Keywords: Holston Medical Group, Kingsport , Operations System Analyst, Other , Kingsport, Tennessee

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