Operations System Analyst
Company: Holston Medical Group
Posted on: May 3, 2021
The Operations Systems Analyst performs operations staff
training, including EMR (Allscripts), Practice Management (AEPM),
and Outlook Email. Performs liaison duties associated with the
implementation, upgrade, support, training materials, and end user
training. This position will actively evaluate and provide
continual education to facility employees and providers. This
position actively participates in system testing during upgrades.
Engages with other departments within the organization, utilizes
critical thinking and prioritization of assignments. Demonstrates
excellent customer service skills.
Develop and perform training for all users for Electronic
Medical Record (EMR) system, email, and Practice Management system
Provides subject matter expertise in the creation and refinement
of various training materials for applications and delivery
processes; recommends changes, updates, and refinements to training
process and materials.
Collaborate with Operations team to access training needs and
determine training objectives; including providing ongoing
Provide ongoing evaluation for staff on system use including
additional educational opportunities for staff development.
Participates in HMG new provider onboarding discussions.
Participates in HMG provider relocation discussions.
Assist in testing of "hot fixes" and upgrades. Conduct training
for all upgrades and new version releases of software.
Provide on-site support during office moves and system
Participate in meetings/committees as assigned.
Train/assist staff in understanding pay for value contracts,
including requirements of closing HEDIS measures
Train/assist staff in understanding and provide ongoing
education for MIPS.
Collaborate with internal departments as necessary.
Assess the workflows in the office and make recommendation for
better patient care utilizing our tools.
Provide customer service training in offices to provide the
ultimate HMG experience.
- Create/develop Notes/Note forms, text templates and add/update
schools and home health agencies in the EMR system as needed.
Combination of walking, sitting, standing, bending, reaching,
and lifting. Must be able to lift up to 10 pounds. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus. Occasional stress from balancing multiple
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this
classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties and skills required
of personnel so classified.
Keywords: Holston Medical Group, Kingsport , Operations System Analyst, Other , Kingsport, Tennessee
Didn't find what you're looking for? Search again!