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PBX Operator, CVMC

Company: Clinch Valley Medical Center
Location: Richlands
Posted on: November 20, 2023

Job Description:

Clinch Valley Medical CenterOperates the facility phone system to relay incoming, outgoing and interoffice calls. Responsible for efficiently answering, screening and routing incoming calls.Essential Functions:

  • Answer incoming calls in a timely and professional manner
  • Assist the public in a professional manner
  • Overhead page
  • Responsible for overhead paging the codes and the procedure(s) to follow once code is called (notifying key individuals and documenting type of code on log sheet)
  • Maintain communication with Engineering when alarm(s) triggers or equipment malfunctions
  • Maintain communications with Security to promote a more secure facility
  • Maintain on-call schedules for use; Physician & Hospital Department specific
  • Maintain beeper list and beeps physician and/or personnel accordingly
  • Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues
  • Attends department meetings, education sessions and hospital specific training programs
  • Practices and adheres to the "Code of Conduct" philosophy and Mission and Value statement of the Hospital
  • Supplies appropriate information to callers regarding patients within facility and HIPAA guidelines
  • Performs other duties as assigned

Keywords: Clinch Valley Medical Center, Kingsport , PBX Operator, CVMC, IT / Software / Systems , Richlands, Tennessee

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