Customer Service Representative- On Site Within 50miles of Bristol, TN
Company: Teleperformance USA
Location: Bristol
Posted on: September 21, 2023
Job Description:
Category : Customer Service/Support
Why You'll Choose UsTeleperformance is a strategic partner to the
world's leading companies, bringing solutions and enhancing
customer experience during each interaction. We are -the largest
interaction expert team in the market: multicultural, highly
skilled, and deeply knowledgeable, with a wide range of integrated
omnichannel solutions, technology, and the highest security
standards. For us, each interaction needs to be treated as unique.
-Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs -Your ImpactOur
customer service representatives are a very important part of our
family. You will be the eyes and ears for our team, fielding
customer inquiries and finding innovative ways to respond. Working
in a collaborative and engaging environment, you will have the
chance to interact with people from all walks of life and no two
days will be the same. As you continue to grow and challenge
yourself, you will discover your potential can take you anywhere
you want to go. -Your ResponsibilitiesCustomer Service
Representatives field customer inquiries by finding innovative ways
to respond to varying questions, issues, and concerns. -
Connect with customers via
phone/email/chat/and or social media to resolve their questions or
concernsCalmly attempt to resolve and de-escalate any
issuesEscalate interactions when necessary and appropriateRespond
to requests for assistance and/or possible processing paymentsTrack
all call related information for auditing and reporting
purposesProvide feedback on call issuesUpsell if requiredWhat We're
Looking for
High School Diploma or equivalent18
years of age or olderTyping 25 WPMProficient in PC operation and
navigationEntry-level network troubleshooting
Ability to set up home Wi-Fi
networkAbility to set up and configure a router or switchCore
proficiency with a laptop or desktop computerAble to work
independentlyHave excellent communications skills, both oral and
writtenAbility to work in a constantly changing and fast paced
environmentAbility to stay composed and objectiveStrong listening
skillsAbility to work remotely in a virtual team environmentOpen
Availability -Being One of Our PeopleIt is our mission to always
provide an environment for our employees that promotes happiness
from the inside out. When you work with us, you are valued and
inspired to learn, to teach, and to grow. We want you to come to
work motivated to and proud to be on our team. That's why we
continually invest in creating outstanding work experiences and
endless development opportunities. We want you to be and feel at
your best, always. -Teleperformance is an Equal Opportunity
Employer -
Keywords: Teleperformance USA, Kingsport , Customer Service Representative- On Site Within 50miles of Bristol, TN, Hospitality & Tourism , Bristol, Tennessee
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