Office Manager
Company: University Physicians' Association
Location: Knoxville
Posted on: February 26, 2026
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Job Description:
Job Description Job Description Description: University
Physicians’ Association is seeking a highly qualified and
experienced Office Manager to oversee the daily operations of
University Surgical Associates . This full-time position offers the
opportunity to lead a thriving medical practice within the
University of Tennessee Medical Center system . Position Overview:
The Office Manager will be responsible for organizing and
maintaining overall business office functions, ensuring operational
efficiency, and driving continuous growth. Key responsibilities
include: Overseeing scheduling, staffing, and front-office
registration. Managing back-office operations, order tracking, and
payroll. Ensuring quality control and insurance verification.
Leading performance improvement initiatives and fostering a culture
of excellence. Benefits: We offer a comprehensive benefits package,
including: Paid Time Off (PTO) & Sick Leave Medical, Dental, and
Vision Insurance Short-Term & Long-Term Disability (STD & LTD)
401(k) Plan with Immediate Vesting & Company Match Life Insurance
and More! Work Schedule: Monday - Friday | 8:00 AM – 4:30 PM Key
Responsibilities: Administrative & Operational Oversight Respond to
administrative and technical inquiries with a high level of
expertise. Resolve complex issues and share knowledge across the
health system. Ensure compliance with the latest healthcare
regulations, technologies, and trends. Maintain accurate medical
records and enforce security standards per UPA/UHS policies.
Leadership & Staff Development Maintain appropriate staffing levels
and monitor scheduling patterns. Supervise and mentor office staff
in accordance with department policies. Address employee concerns
professionally and confidentially, implementing corrective action
plans as necessary. Conduct performance evaluations and provide
recommendations for promotions, salary adjustments, and
disciplinary actions. Foster a workplace culture that recognizes
and rewards employee contributions. Financial & Compliance
Management Ensure accurate data entry, audits, and reporting of
clinic statistics. Oversee payroll processing, credentialing, and
compliance with TOSHA, TJC, and regulatory requirements. Patient
Experience & Quality Assurance Ensure smooth clinic operations,
optimizing efficiency and patient flow. Work closely with the
billing office to manage insurance verification and patient
accounts. Address patient concerns and ensure high standards of
customer satisfaction. Implement processes to align with quality
measures and department goals. Requirements: Education & Experience
Minimum two years of experience in a managerial role. Bachelor’s
degree preferred or equivalent experience in healthcare management.
Skills & Competencies Strong knowledge of JCAHO, OSHA, CDC
regulatory guidelines. Ability to operate standard medical office
equipment. Excellent written, verbal, and interpersonal
communication skills. Strong problem-solving and decision-making
abilities. Ability to remain professional and positive in
high-pressure situations. High level of emotional intelligence and
adaptability. This is an excellent opportunity for an experienced
healthcare professional to lead a dynamic surgical practice while
contributing to patient care excellence. If you meet the
qualifications and are passionate about healthcare leadership, we
encourage you to apply!
Keywords: University Physicians' Association, Kingsport , Office Manager, Healthcare , Knoxville, Tennessee
