Patient Services Coordinator Home Health Full Time
Company: Humana
Location: Kingsport
Posted on: March 19, 2023
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Job Description:
DescriptionThe Patient Services Coordinator is directly
responsible for scheduling visits and communicating with field
staff, patients, physicians, etc. to maintain proper care
coordination and continuity of care. The role also assists with
day-to-day office and staff managementResponsibilitiesManages
schedules for all patients. Edits schedule for agents calling in
sick, ensuring patients are reassigned timely. Updates agent
unavailability in worker console.Initiates infection control forms
as needed, sends the HRD the completed "Employee Infection Report"
to upload in the worker console.Serves as back up during the lunch
hour and other busy times including receiving calls from the field
staff and assisting with weekly case conferences. Refers clinical
questions to Branch Director as necessary.Maintains the client
hospitalization log, including entering coordination notes, and
sending electronic log to all office, field, and sales
staff.Completes requested schedule as task appears on the action
screen. Ensures staff are scheduled for skilled nurse/injection
visits unless an aide supervisory visit is scheduled in conjunction
with the injection visit.Completes requested schedules for all
add-ons and applicable orders:Schedules discharge visit / OASIS
Collection or recert visit following case conference when task
appears on action screen.Schedules TIF OASIS collection visits and
deletes remaining schedule.Reschedules declined or missed (if
appropriate) visits.Processes reassigned and rescheduled
visits.Ensures supervisory visits are scheduled.Runs all scheduling
reports including Agent Summary Report and Missed Visits Done on
Paper Report.Prepares weekly Agent Schedules. Performs initial
review of weekly schedule for productivity / geographic issues and
forwards schedule to Branch Director for approval prior to
distribution to staff.Verifies visit paper notes in scheduling
console as needed.Assists with internal transfer of patients
between branch offices.If clinical, receives lab reports and
assesses for normality, fax a copy of lab to doctor, make a copy
for the Case Manager, and route to Medical Records Department.
Initiate Employee / Patient Infection Reports as necessary.If
clinical, may be required to perform patient visits and / or
participate in on-call rotation.Required Experience/Skills:Must
possess excellent communication skills, the ability to interact
well with a diverse group of individuals, strong organizational
skills, and the ability to manage and prioritize multiple
assignments.Must have at least 1 year of home health
experience.Prior packet review / QI experience preferred.Coding
certification is preferred.Must possess a valid state driver's
license and automobile liability insurance.Must be currently
licensed in the State of employment, if applicable.This role
requires full COVID-19 vaccination.Scheduled Weekly Hours40
Keywords: Humana, Kingsport , Patient Services Coordinator Home Health Full Time, Healthcare , Kingsport, Tennessee
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