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Company: Holston Medical Group
Location: Kingsport
Posted on: May 14, 2022

Job Description:

General Summary:The Clinical Tasker provides compassionate care to patients in a physician's office or clinic setting consistent with the policies and procedures set by the organization. As a member of the clinical staff, will proactively participate in identifying the needs of the patients and will implement methodology as directed to improve both patient clinical experience and care. The nurse is responsible for responding to calls/tasks to support, advise, and consult patients by phone. The Clincal Tasker is responsible for handling clinical information, computer task management, delegating clinical information to appropriate staff, refilling medications, calling test results and patient education.Task Responsibilities:Use patient first values in assisting patients with needsGreet patients with compassion and a friendly mannerDisplay excellent customer service skills with internal customers and patientsTake exceptional notes and enter into EMR for the correct ProviderAnswer patients questions when possible, but ensure to always ask information from the Provider if the answer is not knownFollow up with the patient and Provider and document in the EMR systemPerform medication refills as necessaryWork multiple provider's task lists as needed (pharmacy calls, patient calls, etc.)Maintain patient confidentiality, observe all strictures of HIPAAEnsure efficient telephone communicationMaintain accurate block time and clinical schedule information for schedulingTriage patient phone calls to ensure patient needs are metEducate the patient on diet, disease management, lab results, and medicationGeneral Responsibilities:Attend nurse meetings and other educational opportunities"Float" to other offices as needed to fill in gaps/cover office lunch rotationMail normal labs to patients and call patients with abnormal labsEnsure to follow policies and procedures set by Holston Medical GroupMaintain communication with providers to ensure that patents needs are taken care ofAssist with patient care as directedCommunicate all office issues with the Nurse Manager and Regional Operations ManagerMaintain clinical area to meet site visit standardsMaintain strict confidentiality in all matters relating to personnel and patient PHI (Protected Health Information)Education/Experience/Knowledge:High School diploma or equivalent requiredLPN license by the state in which employed or Certified/Registered Medical Assistant2-5 years' experience in a medical officeCPR certifiedMust possess excellent communication skillsAbility to work in a team environment and collaborate with othersKey Competencies:CompassionCustomer FocusEthics and ValuesLearning on the FlyFunctional/Technical SkillsProblem SolvingInformingPhysical/Mental Demands:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential: Communication with others to exchange or express information and ideas. Ability to receive detailed information through oral communication, and to make fine distinctions in sounds. Determine the accuracy, neatness, thoroughness of the work assigned and perceive general observations. Remaining upright on the feet, particularly 75% of the time. Moving about on foot to accomplish tasks. Bending body downward and forward by bending spine at the waist and/ or by bending leg and spine. Extending the hands and arms in any direction. Exerting force upon an object so that an object moves away/toward the force. Picking, pinching, typing or otherwise working, primarily with fingers. Applying pressure to an object with the fingers and palm. Perform a variety of duties, often changing from one task to another of a different nature.Perform with frequent interruptions and/ or distractions. Make appropriate job decisions following standard office policies and past precedents. Adjust priorities quickly as circumstances dictate. Ability to establish and maintain cooperative working relationships with co-workers and the public. Ability to interact appropriately with colleagues and patients for different purposes and different context.Marginal: Must be able to remain in a stationary position at least 25% of the time. Medium work that includes moving objects up to 50 pounds occasionally. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. Work independently and identify potentially more effective methods of work operations. Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point. Ability to identify and distinguish colors.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned.All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities.

Keywords: Holston Medical Group, Kingsport , LPN, Healthcare , Kingsport, Tennessee

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