LPN
Company: Holston Medical Group
Location: Kingsport
Posted on: May 14, 2022
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Job Description:
General Summary:The Clinical Tasker provides compassionate care
to patients in a physician's office or clinic setting consistent
with the policies and procedures set by the organization. As a
member of the clinical staff, will proactively participate in
identifying the needs of the patients and will implement
methodology as directed to improve both patient clinical experience
and care. The nurse is responsible for responding to calls/tasks to
support, advise, and consult patients by phone. The Clincal Tasker
is responsible for handling clinical information, computer task
management, delegating clinical information to appropriate staff,
refilling medications, calling test results and patient
education.Task Responsibilities:Use patient first values in
assisting patients with needsGreet patients with compassion and a
friendly mannerDisplay excellent customer service skills with
internal customers and patientsTake exceptional notes and enter
into EMR for the correct ProviderAnswer patients questions when
possible, but ensure to always ask information from the Provider if
the answer is not knownFollow up with the patient and Provider and
document in the EMR systemPerform medication refills as
necessaryWork multiple provider's task lists as needed (pharmacy
calls, patient calls, etc.)Maintain patient confidentiality,
observe all strictures of HIPAAEnsure efficient telephone
communicationMaintain accurate block time and clinical schedule
information for schedulingTriage patient phone calls to ensure
patient needs are metEducate the patient on diet, disease
management, lab results, and medicationGeneral
Responsibilities:Attend nurse meetings and other educational
opportunities"Float" to other offices as needed to fill in
gaps/cover office lunch rotationMail normal labs to patients and
call patients with abnormal labsEnsure to follow policies and
procedures set by Holston Medical GroupMaintain communication with
providers to ensure that patents needs are taken care ofAssist with
patient care as directedCommunicate all office issues with the
Nurse Manager and Regional Operations ManagerMaintain clinical area
to meet site visit standardsMaintain strict confidentiality in all
matters relating to personnel and patient PHI (Protected Health
Information)Education/Experience/Knowledge:High School diploma or
equivalent requiredLPN license by the state in which employed or
Certified/Registered Medical Assistant2-5 years' experience in a
medical officeCPR certifiedMust possess excellent communication
skillsAbility to work in a team environment and collaborate with
othersKey Competencies:CompassionCustomer FocusEthics and
ValuesLearning on the FlyFunctional/Technical SkillsProblem
SolvingInformingPhysical/Mental Demands:To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.Essential: Communication with others to exchange or
express information and ideas. Ability to receive detailed
information through oral communication, and to make fine
distinctions in sounds. Determine the accuracy, neatness,
thoroughness of the work assigned and perceive general
observations. Remaining upright on the feet, particularly 75% of
the time. Moving about on foot to accomplish tasks. Bending body
downward and forward by bending spine at the waist and/ or by
bending leg and spine. Extending the hands and arms in any
direction. Exerting force upon an object so that an object moves
away/toward the force. Picking, pinching, typing or otherwise
working, primarily with fingers. Applying pressure to an object
with the fingers and palm. Perform a variety of duties, often
changing from one task to another of a different nature.Perform
with frequent interruptions and/ or distractions. Make appropriate
job decisions following standard office policies and past
precedents. Adjust priorities quickly as circumstances dictate.
Ability to establish and maintain cooperative working relationships
with co-workers and the public. Ability to interact appropriately
with colleagues and patients for different purposes and different
context.Marginal: Must be able to remain in a stationary position
at least 25% of the time. Medium work that includes moving objects
up to 50 pounds occasionally. Perceiving attributes of objects,
such as size, shape, temperature, or texture by touching with skin,
particularly that of fingertips. Work independently and identify
potentially more effective methods of work operations. Observing an
area that can be seen up and down or to right or left while eyes
are fixed on a given point. Ability to identify and distinguish
colors.Disclaimer:The above statements are intended to describe the
general nature and level of work being performed by people assigned
to this classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties and skills required
of personnel so classified. Management reserves the right to revise
the job or to require that other or different tasks be performed as
assigned.All job requirements are subject to possible revision to
reflect changes in the position requirements or to reasonably
accommodate individuals with disabilities.
Keywords: Holston Medical Group, Kingsport , LPN, Healthcare , Kingsport, Tennessee
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