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Personal Lines Sales Manager

Company: Price & Ramey Insurance
Location: Kingsport
Posted on: October 3, 2019

Job Description:

This job is responsible for organizing and leading a team of Personal Lines Customer Service agents tasked with providing personal lines insurance sales and customer service.--Primary Job Accountabilities/Responsibilities:--Directly leads personal lines customer service team through activities such as coaching, development, scheduling, and training.--Acting as a resource for all team members.Drives timely communication/recognition and promotes a positive culture aimed at producing world-class results through happy and energized team members. Assists with the development, implementation and administration of incentive/motivational programs. Participates in the development of short- and long-term goals and plans for his or her work group.Ensures team members understand how they individually and collectively impact cost, quality, and brand promotion.Recommends changes to policies and procedures as necessary to drive efficiencies and improvements to the customer experience, and participates in the development and implementation of any changes.Reviews productivity reports, recognizing the "what", "how" and "why," and consistently coaches team members to maintain/improve metrics.Will review carrier contracts and assist with searching for new carriers, if needed. Review production numbers with upper management.Assists in the development and implementation of onboarding and launching new clients.Maintains records related to work group performance and quality. Prepares and distributes requested reports as needed. Participates in the analysis and resolution of operational issues.Other duties as assigned.Basic Qualifications Required - Experience, Skills, and Knowledge:Bachelor's Degree.5 + years Insurance Customer Service or Sales Management Experience. Other Requirements: Excellent leadership and communication skills.Ability to multitask .Proficient in Microsoft Office Suite. Preferred Experience, Skills, and Knowledge:5 + Years of leadership experience preferred.Basic understanding of wireless technology.

Keywords: Price & Ramey Insurance, Kingsport , Personal Lines Sales Manager, Executive , Kingsport, Tennessee

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