Manager, Business Account Sales
Company: SPECTRUM
Location: Kingsport
Posted on: April 24, 2024
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Job Description:
JOB SUMMARY The Spectrum Business Account Manager manages the
daily operations of a geographic sales team that sells to Small and
Medium-sized businesses while aspiring to exceed budgeted sales
goals. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently
support all efforts to simplify and enhance the customer
experience. Develop and maintain a team territory plan coach and
lead a team of Account Executives to achieve and exceed budgeted
sales and performance targets. Support and coach their sales teams
by spending 80% of their time in the field with their team and 20%
of the time completing office work. Coach to and follow Charter's
Sales Process Works with their sales teams to set sales goals using
various systems and tools. Resolves customer complaints or other
issues that may interfere with efficient sales operations. Organize
and facilitate meetings regularly to ensure the sales team is aware
of any tools, processes, or product updates. Recruit, interview,
hire, train, and coach Account executives to achieve sales goals.
Handle employee relation issues, including performance appraisals,
coaching, and ensure training compliance. Ensures that each Account
Executive is executing a living territory plan for the assigned
area. Manage daily individual rep funnel activity, including
contacts, presentations, and sales. Completes all administrative
tasks related to all sales activities and ensures account
executives do the same. Has a detailed understanding of Charter's
product offerings and value propositions in the markets they sell
in. Maintains current, in-depth knowledge of the marketplace,
including competition, and ensures positive and professional
relationships with customers, business partners, and co-workers.
Attend and participate in meetings as established by management.
Manage administration: Ensure the following processes are being
completed: Project Plans, Business Cases / ROI, etc. Create a
positive end-to-end customer experience by demonstrating the Good
Neighbor Values of being helpful, cooperative, trustworthy,
responsive, and resourceful. Perform other Prepare reporting as
needed. Perform other duties as assigned. REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge Ability to read, write, speak and
understand English. Knowledge of communications technologies and
services, with an emphasis on telephone and Internet fundamentals
Valid driver's license with a satisfactory driving record Education
Bachelor's degree in business marketing or related field or
equivalent experience Related Work Experience Telecomm
product/services sales experience - 5 years Business-to-business
sales management experience - 5 years WORKING CONDITIONS Office
environment and/or outside environment with exposure to inclement
weather Exposure to moderate noise levels SCM565 2024-32012 2024
Here, employees don't just have jobs, they build careers. That's
why we believe in offering a comprehensive pay and benefits package
that rewards employees for their contributions to our success,
supports all aspects of their well-being, and delivers real value
at every stage of life. A qualified applicant's criminal history,
if any, will be considered in a manner consistent with applicable
laws, including local ordinances.
Keywords: SPECTRUM, Kingsport , Manager, Business Account Sales, Executive , Kingsport, Tennessee
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