Restaurant Service Manager
Company: Perkins - Northcott Hospitality
Location: Kingsport
Posted on: August 7, 2022
Job Description:
Job DescriptionAt Perkins Restaurant & Bakery our employees are
part of the Perkins extended family and the families we serve. And
you'll be responsible for making special days memorable and
everyday meals something extraordinary. At Perkins where we've
experienced years of success through ensuring 100% guest
satisfaction on every visit. If you want to work and grow with a
company who has a proven track record of success, has an unmatched
commitment to their employees and employees the best in the
industry, you are in the right place! We respect one another for
our talent, creativity and individual differences. We bring our
greatest individual strengths to achieve success as a team. If
career growth is what you are looking for- we got that too! SUMMARY
OF POSITIONAssists the General Manager in restaurant operations and
in achieving planned sales and profit levels for the restaurant
through the implementation, management, and enforcement of company
policies, procedures, programs, and performance standards. Provide
direction for restaurant staff to ensure maximum guest
satisfaction, ensuring execution of all employee duties to
guarantee maximum guest satisfaction and a quality work
environment. REPORTING RELATIONSHIPS
- Reports: Directly to General Manager
- Internal: Extensive contacts with all levels of store personnel
as well as all home office departments.
- External: Extensive contacts include guests, distributors,
repair technicians, salespersons, and community organizations and
schools LEADERSHIP ABILITIES
- Demonstrates principles actions, uses sound judgment and follow
through on commitments.
- Anticipates problems and issues and makes timely and sound
decisions.
- Demonstrates a passion and working knowledge of food, liquor,
beer and wine.
- Leads by example and maintains a guest first focus.
- Sets and shares goals with team, monitors and tracks progress
of goals.
- Directly and honestly addresses issues and resolves conflicts
and seeks opportunities for improvement.
- Clarifies roles, responsibilities, priorities and expectations.
POSITION ACTIVITIES AND TASKS
- Assists the General Manager in planning and analyzing
administration and operations manpower.
- Ensures that all menu items are prepared, portioned, and
presented properly in a clean safe, and sanitary manner, according
to all established procedures, performance standards, and local
health department regulations.
- Required, under certain circumstances, to perform/assist all
functions for all positions in the restaurant.
- Ensures the unit's compliance to productivity and service
standards with a sufficient number of well-trained and productive
employees.
- Ensures proper management of the facility and equipment through
preventive
- Maintenance, energy conservation, repairs, security measures,
and adherence to safety and sanitation requirements.
- Ensures that inventory levels for both food and non-food items
are properly maintained in accordance with company guidelines
through correct ordering procedures and efficient usage and yield
application.
- Conducts employment activities to include staffing (hire/term
responsibilities), training, and conducting performance reviews
with all dining room personnel, as well as recommending salary
increases and issuing employee work histories.
- Ensures accurate financial data to include: payroll, cash and
receipts, productivity, food costs, and operating expenses.
Responsible for all communications with regard to system breakdowns
and deficiencies.
- Attends unit management meetings, makes presentations as
requested. Responsible for meeting established objectives during
periods of his/her or Key Hourly's supervision.
- Anticipates, identifies and corrects system breakdowns to
achieve maximum guest satisfaction.
- Ensures the thorough training and development of non-exempt
personnel directly supervised. PHYSICAL
REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS
- Extensive standing and walking for up to 8 hours
- Must be able to see at a distance (20) feet, at close range (12
inches), distinguish between shapes and utilize peripheral vision
to avoid hazards.
- Must be able to communicate clearly
- Exposure to heat, steam, smoke, cold
- Reaching heights of approximately 6 feet and depts. of 2 ½ - 3
feet.
- Must have high level of mobility/flexibility in space
provided
- Must have time management skills
- Must be able to read, write and perform addition/subtraction
calculations
- Must be able to control and utilize fingers to write, slice
chop and operate equipment.
- Must be able to fit through openings 30" wide
- Must be able to work irregular hours under heavy
pressure/stress during busy times
- Bending, reaching, walking
- Carrying trays of food products weighing about 50 pounds for
distances up to 30 feet
- Lifting up to 50 pounds
- Exposure to dish and cleaning chemicals SUPERVISION
RECEIVED:Receives direction and training from Regional Manager as
to the specific procedures and assignments.EDUCATION LEVEL
REQUIRED:High school diploma; some college or degree
preferred.EXPERIENCE REQUIRED:1 – 2 years' managerial experience
preferred, preferably in the food service industry DisclaimerThis
position description in not intended, and should not be construed
to be, an exhaustive list of all responsibilities, skills, efforts
or working conditions associated with job. It is intended, however,
to be an accurate reflection of those principle job elements
essential for making decisions related to job performance, employee
development and compensation. As such, the incumbent may perform
other duties and responsibilities as required. This franchise is
independently owned and operated by a franchisee. Your application
will go directly to the franchisee, and all hiring decisions will
be made by the management of this franchisee. All inquiries about
employment at this franchisee should be made directly to the
franchise location, and not to Perkins Corporate.
Keywords: Perkins - Northcott Hospitality, Kingsport , Restaurant Service Manager, Executive , Kingsport, Tennessee
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