RN, Nurse Manager (FT) ED, HVMC- Kingsport, TN
Company: Ballad Health
Posted on: January 15, 2022
Job DescriptionSCOPE OF POSITION
The RN - Nurse Manager is a professional nurse who is responsible
for the 24-hour operations and accountability of a designated
clinical area to support patient/family focused, high
performance/high commitment care by: defining and achieving
standards for quality patient care; maintaining regulatory
requirements; developing, managing, and evaluating area based work
team performance. Participates in development and maintenance of
policy and procedures and is accountable for compliance with all
pertinent JCAHO Standards along with local, state, and federal
The RN - Nurse Manager applies knowledge of nursing and management
systems of patient care, personnel development, fiscal and unit
operations, performance improvement, and program development. This
individual promotes innovation and excellence in clinical, service
and team performance. Demonstrates the use of innovative ideas to
increase productivity and reduce costs. Works to implement and
evaluate systems that promote cost effective quality patient care.
This position will involve the necessity of critical thinking
skills in the implementation of all phases of the nursing
Management responsibility includes system, process, materials,
fiscal, and human resources. Duties include comprehensive
operational/fiscal day to day responsibility with emphasis on
patient and team member satisfaction and retention. Interviews and
hires staff for area and implements strategies to retain staff.
Supporting, counseling, and empowering the unit team members are
key functions to interfacing resources within the patient care
delivery model. Provides leadership and guidance to assure that
team members practice within established MSHA standards.
Demonstrates knowledge of scope of role responsibility and
licensure for all team members in area of responsibility. Evaluates
and facilitates team member staffing resources to provide optimum
patient care based on patient's needs and acuity. The Nurse Manager
supports and promotes the policies and philosophies of Mountain
States Health Alliance in all daily activities. As part of the
well-coordinated team, the Nurse Manager collaborates with the
medical staff, administration, and other support departments to
achieve the patient and family-care objectives. Manages the daily
operations of the nursing units including, personnel management,
environmental monitoring, performance improvement, risk management,
follow up on patient complaints and compliments, and helps assure
that short-term problems are satisfactorily handled. Maintains
positive customer relations as well as ensures the departments as a
whole provide excellent customer service.
Supports and promotes Shared Leadership structure and professional
nursing team member involvement in activities at the unit level.
Creates unit based teams to develop innovative practices to improve
patient care provision at the department level. Facilitates team
member attendance and participation in hospital and system work
Facilitates continuing education of team members related to new
technology and practice change through implementation of research
and evidenced based literature. Promotes team member enrollment and
attendance in continuing education.
In the absence of a RN may be required to function in the role of
staff RN to support patient care provision. Maintains RN licensure
for state of practice, CPR certification, and competency for the RN
role. The nurse is expected to practice autonomously within the
scope of professional standards, the rules, and regulations
established by the appropriate state's Board of Nursing, and
knowledge of policies and procedures within Mountain States Health
Alliance. He/she demonstrates skill in developing and guiding
collaborative collegial practice that delivers safe competent care
based on meticulous application of the nursing process. He/she
demonstrates sensitivity and understanding of the diverse cultural
backgrounds of patients and caregivers. The position involves
maintaining current knowledge of evidence based nursing practice
and the ability to demonstrate critical thinking skills in the
implementation of all phases of the nursing process. The RN serves
as a professional role model as a caregiver, mentor, teacher and
resource for peers and other providers. He/she demonstrates
competency in the care of (circle all that apply): Neonate, Infant,
Child, Adolescent, Adult, Geriatric patient.
The RN - Nurse Manager actively participates in patient care
quality and performance improvement through data collections,
aggregation and analysis of relevant key indicators of quality
(KIQ's). This commitment to quality results in the development and
implementation of actions plans to include the monitoring of the
effectiveness of improvements (Hold the Gains).
MSHA expects that every team member will role model
Patient-Centered Care behaviors and be guided by MSHA's Values and
the Principles of Patient-Centered Care. Every member of MSHA's
leadership team is accountable for coaching and monitoring
reporting team members to ensure that the standards and initiatives
of Patient-Centered Care are a living reality in their work units /
It is vital that an individual in this position be capable of good
communication skills. It is of the utmost importance that written
communication is legible.
RN can verbalize that the RN is responsible for all of the LPN's
patients and therefore must ensure reporting from the LPN happens
in a timely, appropriate and complete manner.
MSHA expects all team members to support the VOS initiative by
demonstrating awareness of the VOS system and effectively applying
it to his/her work.
Job duties of this position may require access to protected patient
information (PHI). The team member will be accountable for
appropriate use of the record and compliance with all
confidentiality and security policy and procedures related to use,
access, and disclosure of PHI.
The RN - Nurse Manager supervises all personnel assigned to their
area. Reports to the Director to which they are assigned. In the
absence of the Director, reports to the CNO or the Vice President
of the assigned zones. Coordinates activity of shift leaders and
all ancillary staff assigned to areas. Works collaboratively with
all departments to develop internal/external customer
relationships, which will enhance patient care.
- EDUCATION AND EXPERIENCE
Bachelor's degree in nursing required. Must be licensed in the
appropriate state to practice professional nursing. Minimum of
three years clinical experience as a Registered Nurse required. At
least two years of supervisory experience is preferred.
Certification in clinical specialty is preferred.
Demonstrated managerial competency. Evidence includes: effective
communication and interpersonal skills within the interdisciplinary
care environment; the ability to problem solve; to appropriately
confront issues; to motivate others as individuals and as a group;
and to plan, organize and direct the activities of others.
CONTINUING EDUCATIONAL REQUIREMENTS:
1. Plans and conducts a minimum of two hours of job related
2. Obtains 24 hours educational credit.
3. Identifies relevant patient care and/or nursing practice KIQ's
(key indicators of quality). This is achieved by using PDCA
methodology and the appropriate data collection, aggregation,
analysis and trending in the demonstration of measurable
Keywords: Ballad Health, Kingsport , RN, Nurse Manager (FT) ED, HVMC- Kingsport, TN, Executive , Kingsport, Tennessee
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