Commercial Service Manager

Company: McGee/ Tire Choice Commercial Co-Brand
Location: Kingsport
Posted on: October 13, 2020

Job Description:

Job Description The Commercial Service Manager is responsible for quality control in the management of vehicle/truck service operations for one of Monros commercial store locations, ensuring services/repairs are completed efficiently and timely in accordance with company standards and manufacturer specifications. This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality. The Commercial Service Manager is a key holder for the store and may serve as the manager on duty in the absence of the Commercial Store Manager, or when demand requires it. ESSENTIAL FUNCTIONS: * Provide direction and oversight to the technicians and assist where needed with Vehicle diagnostics, Repairs, Tire Services and Basic Routine Vehicle Services. * Organize the stores workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation * Audit completed Monros courtesy inspection documentation on every guest vehicle for quality and to identify and communicate additional needed services and repairs * Provide inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory; utilize company truck to pick up inventory as needed * Responsible for making sure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition * Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs * Help achieve Monros sales goals by properly informing and recommending tire and service products and sales promotions * Attend to all guest needs in areas of sales, service, complaints and adjustments * Build guest relationships to maximize customer satisfaction, loyalty, and retention * Assist technicians in conveying repair and service needs to guests * Provide proper training to technicians to ensure that service(s) are consistently performed in accordance with Monros safety standards including but not limited to Monros Wheel Torque, Oil safety and compliance procedures * Test drive vehicles as needed in accordance with Monros Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws * Ensure technicians understand and adhere to company policies and procedures, OSHA standards all safety and environmental codes and industry regulations including consistent use of always required personal protective devices including but not limited to approved Safety Glasses * Maintain technical knowledge and capabilities in order to properly provide guidance to technicians; ensure technicians are completing all required Monro University training courses and modules * Ensure technicians are properly operating, utilizing and maintaining all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc. * Perform other duties as assigned and required by direct supervisor

Keywords: McGee/ Tire Choice Commercial Co-Brand, Kingsport , Commercial Service Manager, Executive , Kingsport, Tennessee