Corporate Aftermarket Support Specialist - Service & Parts Operations

Company: WMH
Location: Piney Flats
Posted on: February 16, 2026

Job Description:

Job Description Job Description Description Location: Charlotte, NC (WMH Corporate Headquarters) Division: Aftermarket | Service Operations | Customer Support You’ll sit at the center of WMH’s aftermarket engine — supporting service, parts, warranty, technicians, and branches — ensuring customers stay running, teams stay aligned, and operations stay sharp. WMH is growing — and so is the complexity of our aftermarket operations. As we scale across 11 branches in the Southeast , we need a corporate-level specialist who understands service operations, parts coordination, warranty processes, and customer support — and can connect the dots across teams. This role isn’t reactive support. It’s operational leverage . What You’ll Own 1?? Aftermarket & Customer Support Serve as a primary corporate support resource for branches, technicians, and customers Troubleshoot parts, service, warranty, and equipment-related inquiries Coordinate escalations, documentation, and OEM portal activity Support Linde and other OEM programs, compliance, and policies Partner with Service Managers, Parts Teams, and Regional Leaders Track work orders, parts availability, backorders, and ETAs Support PM programs, service scheduling, quoting, and contract maintenance Monitor fleet health, uptime, and preventative maintenance compliance Support standardization across service, parts, and warranty workflows Assist with KPI tracking, reporting, and operational improvements Coordinate technician onboarding and OEM training schedules Track EHS, OSHA, and safety compliance in partnership with corporate leadership OEM / Dealer Portals Service CRM & Fleet Databases Parts Ordering & Warranty Platforms Internal reporting and operational tools (We train you — experience matters more than perfection.) Who Thrives in This Role Experience in material handling, industrial equipment, dealership, or aftermarket operations Familiarity with service, parts, warranty, or technical support environments Strong communication skills — you translate complexity into clarity Organized, detail-driven, and calm under pressure Comfortable juggling multiple priorities across teams Naturally proactive — you see issues before they become problems This position gives you visibility across: Service Parts Warranty OEM relationships Regional & corporate leadership Many WMH leaders started in roles like this. Future paths include: Corporate Aftermarket Coordinator Parts or Service Management Warranty or OEM Program Leadership Operations & Regional Leadership What WMH Offers Competitive pay with performance upside Full benefits (Medical, Dental, Vision, Life, HSA/PPO) OEM certifications & systems training Leadership development & mentorship A culture that values clarity, accountability, and growth Final Note If you like being the person who: Connects teams Solves problems Keeps operations running smoothly …and you want to grow inside a company that’s building for the long term — This role was built for you. Explore careers at WMH Solutions: https://wmhsolutions.pinpointhq.com

Keywords: WMH, Kingsport , Corporate Aftermarket Support Specialist - Service & Parts Operations, Customer Service & Call Center , Piney Flats, Tennessee