Service Advisor
Company: Hunter Auto Group
Location: Fletcher
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Salary: $60,000-$110,000 Join
the Hunter Automotive Group Team as Our Next Service Advisor! Are
you passionate about cars and exceptional customer service? Hunter
Automotive Group is looking for a Service Advisor to act as the
vital link between our customers and our service department. In
this role, youll ensure every guest receives expert guidance while
helping our shop run at peak efficiency. Automotive experience is a
plus, but we are happy to train the right candidate who brings a
proactive attitude, strong communication skills, and a desire to
help people. As our Service Advisor, youll play a critical role in
the customer journeyturning technical needs into clear solutions
and building lasting relationships within our community. Key
Responsibilities Customer Interaction: Greet customers, listen to
their concerns, and provide expert advice on vehicle maintenance
and repair needs. Service Coordination: Schedule and manage
appointments to ensure efficient workflow and minimal wait times
for our guests. Diagnosis & Recommendations: Collaborate with our
skilled technicians to accurately communicate vehicle issues and
recommended repairs. Clear Communication: Keep customers informed
on the status of their vehicle, including updates on timelines and
service plan changes. Follow-Up: Ensure total customer satisfaction
by following up after service to address any questions and maintain
long-term loyalty. What Were Looking For Experience: 13 years in a
customer service, retail, or automotive role (Previous Advisor
experience is a plus!). Skills: Excellent verbal and written
communication with the ability to explain technical concepts
clearly. Organization: Ability to multitask and manage multiple
repair orders simultaneously in a fast-paced environment.
Knowledge: Familiarity with automotive repair processes or a basic
understanding of vehicle mechanics. Attitude: A proactive,
team-oriented approach with a commitment to honesty and continuous
improvement. What We Offer Unique Schedule: 4-day work week with 5
days off in a row every 3 weeks! Competitive Pay based on
experience. Health Insurance with a $0 cost option available.
Dental and Vision insurance. Wellness Program and Employee
Appreciation events. Paid Time Off and paid holidays. 401(k) with
company match. Employee Discounts on vehicles, service, parts, and
accessories. Closed Sundays! Professional Growth and advancement
opportunities within our 85-year-old family business. Driven by
Core Values. Powered by People. At Hunter Automotive Group, our
mission is to improve the quality of life for our employees,
customers, and community. Weve proudly served Western North
Carolina for over 85 yearsour people are what make us exceptional.
We are looking for someone who embodies our core values: Honesty
Continuous Improvement Strong Work Ethic Positive Attitude
Keywords: Hunter Auto Group, Kingsport , Service Advisor, Customer Service & Call Center , Fletcher, Tennessee
