Business (B2B) Customer Service Support Representative
Company: Cellular Sales Verizon Authorized Retailer
Location: Knoxville
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Overview B2B Service Support
Representative Exciting B2B opportunity working with the leader in
the wireless industry! You'll work with a team of talented,
interactive, innovative, and responsible people who enjoy helping
others. Leverage the team environment to learn, grow, and advance,
while assisting customers with their wireless products and
services. Start your Great Experience today! Summary/Objective
Interact with business customers via phone and email to assist with
business accounts. Act as a liaison between customers, business
representatives and Verizon support paths to resolve credit,
customer service and billing concerns. What you'll do: Confer with
businesses by telephone and email to provide information about
products and services. · Keep records of business interactions or
transactions with assigned B2B Reps, recording details of
inquiries, complaints, or comments, as well as actions taken. ·
Process service requests through appropriate Verizon Wireless
channels to facilitate timely reconciliation. · Ensure correct
authorization is received, recorded, and saved on all requests. ·
Conduct account analysis and reviews and proposals. · Follow up
with businesses to document their experience with service. ·
Contact businesses to align with Cellular Sales B2B representatives
for optimal care. · Daily use of Word, Excel, Salesforce, and
spreadsheets. Extensive and accurate typing required. What we are
looking for: · Adaptability: Maintaining effectiveness in reaching
set goals by adapting to changed circumstances, tasks,
responsibilities, and people. · Attention to detail: Taking
responsibility for a thorough and detailed method of working. ·
Customer Focus: Knowing the (internal and external) customer
business needs and acting; accordingly, anticipating customer
needs, and giving high priority to customer satisfaction and
customer service. · Organizational Awareness: Having and using
knowledge of systems, situations, procedures, and culture inside
the organization to identify potential problems and opportunities;
perceiving the impact and implications of decisions on other
components of the organization. · Planning and Organizing: Setting
priorities and defining actions, time, and resources needed to
achieve predefined goals. · Written Communication: Expressing ideas
and opinions clearly in properly structured, well-organized, and
grammatically correct reports or documents; utilizing language and
terminology. Education and Experience: · High School diploma or
equivalent experience required. · Proficient in Microsoft Office
and basic computer skills. · Experience with face to face or
telephone sales preferred · Experience with customer service over
the phone preferred What We Offer: · Base Pay of $18/hr. · Health,
Vision, and Dental Insurance · 401k matching · Health and Wellness
Program · Discount on Verizon services · Employee Assistance
Program · Onsite gym and walking trail Schedule: This is a
full-time hybrid position. Our department is open 8:00 a.m. to 6:00
p.m. Monday through Friday. Days and hours of work are depending on
schedule availability and business needs. AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Other Duties
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
Keywords: Cellular Sales Verizon Authorized Retailer, Kingsport , Business (B2B) Customer Service Support Representative, Administration, Clerical , Knoxville, Tennessee
