Service Receptionist / Coordinator

Company: Rick Hill Imports Kingsport, TN
Location: Kingsport
Posted on: August 6, 2022

Job Description:

Job Description At Rick Hill Imports - Kingsport, TN, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We love to develop our employees and promote from within. We want to help your career but we don't want your personal life to take a hit because of it. Daily life at Rick Hill Imports - Kingsport, TN is the best in the business and we're sure you'll see why Benefits Fast paced work environment Paid training and development Career growth opportunities Medical and dental coverage available Paid vacation 401(k) Responsibilities Answer phones and direct clients to the proper personnel and follow up in a timely manner Schedule Service Appointments for customers Relay status of vehicle repairs to customers Greet incoming customers are help and/or direct according to their needs Calculate the customer---s bill using the dealership---s computer system Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter tickets Handle customer complaints diplomatically and refer customers to the appropriate individual for resolution Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold Assist the managers with various clerical duties as needed Be friendly, professional, courteous and efficient when working with all customers and employees Familiarize yourself with department structures & internal procedures for assisting customers efficiently Qualifications (Education, Experience, Certifications, Licenses) Minimum high school diploma or GED equivalent required Ability to communicate customers' interests needs and requests to management and sales personnel Strong computer skills (Internet, MS Outlook) Self-motivated, goal-oriented and enthusiastic presence in a team environment with the ability to lead and influence others in a fast paced environment Consistent and stable work history Professional appearance and work ethic Current, valid driver---s license and satisfactory Motor Vehicle Report (MVR) All potential employees must pass pre-employment testing including a background check and drug screen We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Rick Hill Imports Kingsport, TN, Kingsport , Service Receptionist / Coordinator, Administration, Clerical , Kingsport, Tennessee