Mountain Coaster Supervisor

Company: Ripley Entertainment Inc
Location: Gatlinburg
Posted on: February 19, 2026

Job Description:

Job Description Job Description Ripley’s Mountain Coaster Supervisor The Mountain Coaster Supervisor is responsible for assisting the Admissions in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a total quality experience for both our customers and team members. Attraction Supervisors assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to Ripley’s Core Values. This position directly supervises the cashiers and acts as the supervisor on duty in the absence of the any Manager. Job Responsibilities Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments. Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Managers as necessary. Establishes effective and positive communication amongst all team members. Assists Managers in maintaining proper coverage and team member schedules ensuring that the location maintains customer service standards and team members adhere to company policy. Ensures all cash handling procedures are upheld. Is accountable for funds while running a shift. Assists Managers in planning and executing all sales promotions effectively and efficiently. Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed. Directs team members to follow company policies, procedures and adhere to merchandising and cleanliness standards. Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to managers. Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment. Train new staff members in proper sales and operational procedures Enforces all manufacturer and company ride safety protocols, ensuring team members follow procedures without exception. Monitors ride operation throughout the day, identifying and addressing any unusual noises, behaviors or mechanical concerns immediately. Communicates safety expectations clearly and consistently to team members and guests, promoting a strong culture of safety awareness. Regularly audits team performance on safety checks and operational procedures, providing coaching or retraining as needed. Responds calmy and effectively to ride stoppages or emergencies, coordinating with team members and communicating with guests throughout the process. Job Requirements Must have flexible schedule, and available nights and weekends (including holidays) Ability to stand for up to 8 hours & lift up to 25lbs Prior guest service and POS experience preferred Must be 18 years or older Must have a high school diploma or equivalent

Keywords: Ripley Entertainment Inc, Kingsport , Mountain Coaster Supervisor, Hospitality & Tourism , Gatlinburg, Tennessee